Sears.com

Ok, I think that I am a very passive person, it takes alot to get me upset and when I do it doesn't last long. Tim has a 3 strikes rule with most places we go, meaning, every restaurant or store or whatever has 3 chances to prove they don't suck. Well lets just say sears.com used all 3 of their strikes at one time. My very sweet, loving, genrous, best mother-in-law in the world tried to surprise Tim and I and order us a new washer from sears.com because we have been having major problems with ours. She placed the order online on March 11th and even paid for delivery and pickup of our old washer. (did I mention she's the best?) Anyway, last week neither she nor us had heard anything from Sears regaurding setting up delivery or anything else having to do with the washer. She contacted them and they wouldn't even answer the phone, I called them later and they said they had no record of the order. Carla (my mother-in-law) called back and talked to someone and they said everything was figured out and fine and they sent me an email confirmation saying the estimated delivery date would be March 25th and that someone would be calling me the night before to set up the exact delivery time. Well this morning (the 25th) we still had not been contacted by sears so I started calling as soon as the store opened at 10. I called 13 times before someone actually answered!! Then they told me that they still had no record of our order. She told me the delivery manager would be in at 12:30 and she took my information and told me the manager would call me then. Well 2:30 comes along and I still had not heard from anyone so I start calling again, now no one will answer. So I call the general store number and talk to an operator. This young man goes on to tell me that this is a special order and that Sears would not be delivering in, fabulous, more idiots to deal with. He then gives me another 800 number and tells me to ask for a shipping specialist. So I call the number,to say this nicely it was not in America. I could not understand anything the woman I spoke with said and I'm pretty sure she could not understand me either. We finally came to the conclusing that she would transfer me to a delivery specialist, close enough I guess to the shipping specialist I was looking for. Thankfully I end up with someone in America but after I gave this lady all of the information I have she tells me she has never heard of me and refers me back to the store! This was the last straw for me. I hung up the phone and told Tim to see if we can cancel the shipping altogether and we will take the truck and pick it up ourselves. It's rediculous because they turned a nice jesture into a huge pain in the butt! As of right now I don't know if we will be getting a washer or not but one thing I know is that I am NEVER buying anything from sears.com again. I have never dealt with a more incompetent company in my life. I guess it's true what they say, if you have a good experience with a company you tell one person and if you have a bad one you tell anyone that will listen. So, thanks for listening.:)